Our Helpdesk serves as an interface between the end users of IT service and the administrators responsible for managing the service. It plays a crucial role in ascertaining service availability till the last mile, by facilitating quick turnarounds for any inconvenience to the users. Helpdesk is able to provide efficient and cost effective service through the use of tools and processes acclimatized to suit the client environment. Our Help Desk service includes the following aspects:
Our support organisation is 100% committed to ensuring that you will receive the highest levels of support, including the following:
Our experience has shown that 2 weeks after initial go-live our customers are 100% self-sufficient and hence our implementation team typically remains onsite for 2 weeks after initial go-live. However, if you wish to extend this period you can.
A team of experts dedicated to supporting you and you alone. This service effectively enables you to outsource your support operations to Softcruise Technology.
By providing our staff with secure remote access to your environment you can speed the investigation, diagnosis and resolution on any issues.
All our customers have access to a web-based request tracking system, where you can record issues and track their resolution.
With customers in 10 countries you can be certain that our support team will be there when you need them through our 24x7x365 service.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.